Nokia 5300
NON RECEIVING OF SET

SIR/ MADAM,

IHAD PURCHASED A NOKIA MOBILE MODEL NO- 5300 AT NOKIA CARE, ANGUL VIDE JOB SHEET NO-391434038/08.04.16/9 ON DT.16.04. WHICH IS UNDER GUARENTY PERIOD.ON ENQUIRING TODAY NOKIA CARE SAYS IT WILL TAKE ANOTHER 15 DAYS TO GET IT. SO THE MOBILE WOULD BE ON REPAIR FOR 45 DAYS. CAN I KNOW :-

1) WHY SO MUCH DELAY FOR REPAIR OF THE SET?

2) WHY GUARENTEE PERIOD WILL NOT BE EXTENDED FOR THE REPAIR PERIOD, BECAUSE I DEBARRED FROM USE OF MOBILE WITHIN THE GUARENTEE PERIOD?

3) IF SOMUCH IS REPAIR PERIOD WHY NOT IT IS REPLACED?