The problem is related to no. of 4 times repair bounce cases with Nokia 5310 XpressMusic Phone, serial No. – 358653014143709
Please help me to take next action or provide some Nokia Escalation Department information.
All persons in Indian Nokia Call Center are not supportive and do not know customer pain.
There has been numbers of bounce cases for handset repair and not bearable by me now.
Date wise fact is given below……
19th July 08
Job ID – 1200234832
Handset submitted for microphone issue. No voice was going out to other person on call.
26th July 08
Received confirmation that handset is repaired and handset collected.
The issue was not resolved and I have been there for 5 hours. In parallel, handset was being checked by Technical Engg and given to me in evening.
This was the raining day when Nokia Center’s Mains Supply was not there, Genset was failed to start and even no Inverter Backup….. totally dark day.
13th Aug 08
Job ID – 1200238080
Handset submitted as bounce case.
23rd Aug 08
Handset was picked by me and handset was still with microphone issue. No repair was done.
Submitted handset as bounce case immediately after delivery from Counter and after wasting 2 hours in token queue.
Job ID – 1200239133
24th Sep 08
Handset is delivered to me saying repaired but microphone was not working. The handset was delivered almost in 1 month.
25th Sep 08
Job ID – 1200243139
Handset is submitted against above given Job ID as 3rd time bounce case.
Complaint 2-3dlsxd is logged at 02:20pm IST on 25th Sep 08.
06th Oct 08
Received handset ready after repair confirmation.
Collected handset but still microphone stopped working after approx 30 seconds.
After calling on Nokia Care Center, they are saying that submit your handset once more and we will rectify the same. the same recorded statement as last.
Please help me to get rid of this issue.
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