To,
Customer care officer
Nokia india pvt limited
From,
faizal
puthen purackal
alappuzha
kerala
Sir,
I baught a nokia mobile (5610) on august. From the very second day its become complained. in this short period seven times i goes to nokia care for service. First time they just serviced it second time they upgrade the software. But evenafter this, the mobile showing the same complaint. No keys are working. Then I made some noise in the nokia care centre, manager agreed to replace the mobile. I got the replaced mobile after 14 days. But at that knight the mobile showing the same habit. I am totally wonderd about your service, because Iam trusted in nokia and your service. Fourth time i goes to nokia care again for service. They just do the same [upgrading the soft ware]. In that manner i goes 7 times in nokia care centre. But still my mobile is not given me a good result. Ihave lossed 7 working days and upto 3500 RS in addition of 13000 RS price of this mobile. I do only one wrong thing, thats buying a new nokia mobile. I am the customer of nokia, from the begining of nokia india pvt limited. Ibought my first mobile nokia-3310, then nokia-2300, nokia-2600, nokia-6080 and finally 5610.Only the last purchased mobile is disappointed me it lost my money and time. I baught this due to your reliability and trustness. But you are failed to satisfy my hope. I hope you will concider my complaint in its seriousnes and replace my mobile with a new complaintsfree handset. Otherwise it will adversly affect you very much. I have to spent only 1000 RS for a press meet or for some publishings. I am not threatening you, but i have to do some thing that should reduce your sales and trustnes. So you should take necessary step to satisfy me. It should increase your name in the public.
Hopefully,
Faizal
puthen purackal
panavally
alappuzha
kerala
Mob : 9847498326
Mail: [email protected]
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