I have brought on nokia 5800 express music from mobile store CP, New Delhi on 21/5/09. I am facing the display Problem on this mobile from last 2 week. the display of the phone went blank when phone unlock. to restore the mobile display i have to switch off and switch on again then it show normal display but once it keypad lock display gone. i went to nokia care (Gee Mobile S.C.F. 92, 93 Mohinder Chamber, opp Distt. Court Jalandhar-144001) on 14/7/09 in morning 10.00 am. i shown this mobile there. one of the your so called engineer open this mobile and checked. he removed the tape provided on display screen and told me that your mobile have physical damage.and cannot be repair in warrenty and you have to pay Rs 3000.00 (but when i checked it with nokia care at gole market delhi and at Pathankot, they told me it can repair in warrenty but they do not have spare part display screen so you have to wait for 2 week). he packed my mobile (which was not proper packed again by another engineer after so many request). after packing it was found that my phone display gone totally. now no display while i restart my phone.when i asked about it to your engineer then he misbehave with me and told me that your display was like that only. i got no support from this nokia care. i am sure if there is any damage in my phone is only because of your engineer. because any physical damage can not change display while restart the phone. the head of this GEE mobile did not pick my phone.this the worst services i have got from any service centre. i went there to heal my phone and what they did they damage it. and all staff of the GEE mobile try to safe there engineer. they blame to me that phone is brought as it was after opening by the engineer. you the judge in your own case your nokia care (30303838) also listen to engineer only no care for custumer. they do not have any care for customer. your engineer damage my phone and no body is listenting to me. I also able to know from nokia care delhi that 5800 have general problem of display and many phone are facing this problem.
kindly help me out from this problem. your engineer are not supportive and untrained.. they damage my phone and blaming me. its is not the way any brand like nokia representative should do. nokia have its own name in the market, if your customer care do the such type of mistake and not accepting thier mistake then the image of your brand be go down. now I have desided that i will not buy any nokia product and will say all my known that donot trust on nokia. what your service centre do with me only for three thousand Rupee orto save his engineer.
kindly give me the justice. because i am sure the damage done to my phone is by your engineer only. it must be repair in warrenty and action must be taken against your so called engineer. other i have to go to the consumer court for justice. it will also damage nokia image.
the matter must be taken seriosly and waiting for your reply
yours
rajeev kumar kataria
mobile no- 09779246307
B-14/1113 Sant Nagar
Jalandhar
I
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