Hi, I am Deepankar.
I bought a Nokia 5800 XpressMusic phone back in April. After a short time I started experiencing problems with my original mmc. The phone's screen will go dead in stand by mode while it worked perfectly inside the menu items. My phone's screen got replaced the first time I took it for repair but the problem with the screen resurfaced after a few days.
The second time I insisted that my mmc be replaced. Now more than 2 months have passed and I have been without a mmc. The best part is when I call them and if I do not get hold of the right person the standard reply is that my card is ready and that I can collect anytime. I was once duped into believing that and I went like a fool to collect my card. I have been careful ever since. When I brought to their notice that I had been asked to collect it, they responded that the staff is new and inexperienced. I receive exactly opposite responses from the same office depending on whom I am talking to.
Today, I was told by the only responsible person there Supriya, that I should have taken another invoice for the card and it was my mistake like I know which one's to take and what not. Great, if I had known all that why would have I had gone through all the trouble.
The Nokia Care line is also a joke. They will seem very helpful at first but when it comes to resolving the complain I don't feel they can do anything. It took them 20 days to resolve my complain after I contacted them and more than 2 months 10 days in total.
Please be careful when visiting EDGE COM in Bangalore for repair and do it at your own risk. Also be prepared to wait for ages.
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