Nokia 6085
Eceived Replaced Handset but was not the packed handset

A. MALPANI & CO. JAWAHAR COLONY

CHARTERED ACCOUNTANTS LASHKAR, WALIOR

Tele: 0751 2625761

Date : 12/06

To,

The Care Manager

Nokia India (P) Ltd.

41, Tower A & B

Cybergreen DLF Cibercity

Sector-25A

Gurgaon – 122 002

SUB: NOKIA MODEL NO. 6085 – IMEI No. 353228017754060

Ref: Legal Notice dispatched through Regd. A.D. dated 17/05.

Sir,

We thankfully acknowledge the receipt of New Handset Nokia Model No. 6085 IMEI No. 358061014519268 in replacement of old handset IMEI No. 353228017754060 on 09/06. However the same was not handed over to us in packed condition.

We have accepted the delivery of this Mobile on assurance of Mr. Nitin Kalani, service Centre incharge to arrange for replacement of this Model preferably Model No. 3010 C. We offered to resubmit this new Handset, but on his assurance, though delivery of the mobile was taken by us, but not put to use.

We have very bitter experience regarding this model which is also evident from its service record. It was noticed that several complaints were pending with the Service Centre regarding this model.

We have already spend much time and money; to give Legal notice; to maintain another stand by handset, as most of the time it remained with service Centre and on each occasion it had taken 20 to 30 days to redeliver the same and that to not in OK condition. I could hardly use, since purchase. Now I am too harassed.

We have always admired Nokia handset and preferred the same. But we are sorry that company has not taken care of us and only respond when legal proceedings are initiated.

Further we request to change the model with extended warranty as is available to new handset.

We hope that company shall deal in the matter with the same sprit and maintain its Goodwill.

Thanking you,

Yours faithfully,

(DEEPAK MALPANI)

Copy to:-

1) Nokia India (P) Ltd.

Through Importer

2nd Floor, Commercial Plaza,

Radisson Hotel, NH-8

Mahipalpur – New Delhi-17

2) Area Manager (Service)

Nokia Service Centre

(HCL, Infosystems Ltd)

A-Block, Ground Floor,

GTB Complex, Near Central Bank

Bhopal.

3) Babua Fone Centre

Through Proprietor,

G-11-12, Sri Eam Tower

13-Ashok Marg,

Lucknow (UP)

4) Kushwah & Associates,

Advocate, M.P. High Court

S/8, Royal Plaza

Old High Court Road

Gwalior (MP)