Hello,
This is Ravinder from Delhi. I purchased Nokia 6100 Navigator phone on 19th of May'08. The phone is under warranty when it gave a problem of Display spot. I contacted Nokia Care Preet Vihar, Delhi on 20th'Sept'08 and asked for the replacement but as per them they can change the display of the phone and will assured me that it will noy take more than 10-15 days. However, as per the Service Job sheet the expected date of Delivery is 16th'Oct'08. I contacted them several times and everytime they gave me new dates to contact. Its more than a month now I am still waiting for the response. When I asked for someone where I can launch a complaint, they simply said no where you can complain. Today when I reached there i found that the Nokia Care centre has been permanently closed and as per the instrctions slip outside the closed shutter of the office, for further dealings I need to contact Nokia Care Vaishali Sector 4. I reached there also but as per them all the dealings will be done from Nokia Care, Noida Sector - 2.
This is the height of harrasment I have suffered from Nokia which was not at all expected from such a reputed organization. I am using Nokia mobile phones since years and this is the worst experience I had with Nokia.
Would request if you can please look into the matter and get my phone replaced at the earliest else I need to knock the Consumer Court now as I have wasted enough money and time because of this.
The ref# for my Mobile phone is 1101122745 as per the Service Job Sheet.
Ravinder Singh Randhawa
919910036392
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