I had purchased Nokia 6300 model in Nov 07. The set got faulty (switching off on its own) in the month of April 08 and hence I deposited the set at Nokia Care.
Again another problem of weak Network (no or very weak signal) was observed and hence I visited Nokia care. The staff asked me to handover the handset for 01 hr. without opening the jobsheet, to which I did not agreed. Then I visited Nokia Care Noida and requested to replace the phone as the set had different types of problems. Technicians/manager/staff told me that it will be rectified.
I deposited the phone on 26/04/08 and was informed on 02/05/08 that the set has been rectified. When I visited care center and inserted the SIM there was no network (also observed by the manager). That means the set was still faulty and I was told that it has been rectified (just an eyewash). The manager accepted that the set is faulty and will be replaced.
As per jobsheet the replaced set was to be returned to me on 02/05/08. On 02/05/08 when I called, it was informed that the set will be given latest by 07/05/08. Again on enquiry on 07/05/06 it was told 08/05/06. Till date no confirmation on date has been received. The been started 01 month back and after more than a month still no solution.
I have been without my phone since last 01 month and still I don’t know when I will get it back.
This is the worst service I have ever seen from such reputed service center.
0 comments