Dear Concern,
This with referance of a repair under warranty request given at Vashi Nokia Care.(ASC: 764_504867)
JOB SHEET NO. 764504867/090418/75
The Mobile had 2 major problems:
1) The phone was not recognising the memory card from the 3rd Month itself
2) The display of the phone had developed some pataches (the the centre people explained that it was due the liquid problem)
The second problem and some minor scratches the centre people explained that there are physical damages and same will not be covered under the warranty period.
They asked me challenge them as they were mentioning that the same is written in the book in the phone box.
Here i would like to draw attention that,
1) the retailor doesn't allow to check the phone as the box needs to be opened
2) there is no document that i sign when i am buying the procuct
3) I have no option to go and give the phone back
With all said the they mentioned that loss of liquid is physical damage. But i went through all the complaints in the website of consumercomplaints and many have complained of the similar problemm and hence the same is not an isolated case.
Finally i have not got a revert since the time i have given the complaint i.e. 18-Apr-09.
They had cofirmed that some people from the copmany will call on Monday and presume they would have referred some Monday next year considering the reverts and complaints as registered in this website.
Hope for a revert from the Nokia Care.
Your's Sincerely,
Abhinav S.
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