Dear Sir/ Madam,
I purchased the above stated handset vide Bill no. 4828 dt. 30/06 from Nokia Priority Dealer (En Enterprise), Police Bazar, Shillong-01. In this connection, on 28/07 I came to know that there is some bad pixel (black spots) were present on the LCD (display) and on the same day I approached to NOKIA Care, Shillong Center and they gave me a Job Sheet bearing No. 165343506/080728/20 dated 28/07 and told me to come on next day. On the next day I went and not found a reasonable answer from the customer care and they told me to come on next day, unfortunately I sent one of my friend to the Nokia Care and found that the said handset is of Drop Case. Then I went today at around 12:00 noon and told them that when a handset amounting to Rs. 13500/- is purchased which is new one how come it is said that this is a case of droping of mobile phone. It is please to be noted here that, when any one purchases a new mobile after thinking of a esteemed brand and of high end price handset then in that circumstances any one will keep the mobile handset with utmost care and safety but unfortunately the answer given by your Nokia Care is purely vague and beyond any reasonable evidence. However after discussion with them they told me that we will send the handset to Guwahati Nokia Care Service Center to find out the problem and told me to come after 20 days. It is please to be noted here that as a professional I need a Handset every time and as such the company should provide a spare mobile for such term. It may further please to be noted that even after 20 days I hear the same result as aforesaid. Further, it needs to be mentioned here that within 15 days of using a mobile phone how can a customer is held liable for droping of mobile without knowing the fact that when any customer purchases a mobile phone he will definitely keep the mobile with utmost care and safety but making a customer liable for dropping is purely fictitious and vague. It might be mishandled in the service center itself as the customer is getting the answer after 3 days that the mobile handsets voids the warranty since it is a case of droping of set.
Further, it is please to be noted that I have used many other nokia Handsets like Nokia 6670, 6630, 1600, 2100, 5650 etc and never purchased other companies handsets and never complaint for the above stated handsets but this is my First complaint lodged against the above Nokia 6500 Slide mobile which I have hardly used for 15-20 days and found the above answers.
In the circumstances stated herein above, I call for a replacement or repair of the above handset at the earliest or else I have no other option but to knock the doors of consumer court.
With Regards,
L.N.Sharma
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