1. I gave the cell phone NOKIA Model No. 6681 for repair of defect "NOT CHARGING" on 25 Jun at Nokia Care shop FONEPLANET, N G ACHARYA MARG, CHEMBUR, MUMBAI 400071. I was told it is "Liquid Damage" case & would cost Rs 550/- & will be repaired by Company experts at HO Andheri. (JOB SHEET No. 169343506 / 080625 / 14 Dated 25 Jun)
2. Today, 02 Jul I was informed it can not be repaired & to collect back the set.
3. I asked for the Contact No. / address of Customer Care Manager / any responsible Nokia Manager, I was curtly told this information can not be give as it is CONFIDENTIAL.
4. I am unable to accept that NOKIA experts are not competent enough to rectify such trivial defect. However it gives me the feeling that NOKIA as a Corporate totally lacks in "customer care", although company would keep on feeding the public with one sided campaign to prove their CARE for CUSTOMER.
5. I hope NOKIA as a corporate, would try sincerely to improve its image in my country INDIA
Col Ravindra Tripathi
Chembur, MUMBAI
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