Sir,
I purchased Nokia 7210 Supernova mobile and within 3 months of purchase it got dead. I deposited the same at Nokia care, Civil Lines, Bareilly on 03 Aug 09 with Job Sheet No. 185433527/090812/28. But till date I didnt receive the handset also no responce after lots of communication and mailing at Nokia care. Am feeling helpless and suffering lots of trouble and inconvenience due to irresponsible attitude. Appended below details of few of the replies I got while contacting and mailing Nokia Care.
Thanking You
D.Sinha
(i)
Dear Mr. Sinha,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service provision of Nokia 7210 Supernova. We regret that you have been put through this inconvenience due to the service provision of your mobile phone.
We acknowledge having received your e-mail and have recorded the same for future course of action. We wish to state that the matter will be given our prompt attention. We will coordinate with our Head Office to do the necessary fact findings and revert to you. Please be assured that you will be contacted by our care centre at the earliest.
Your case reference number is 1-8486338410.
We seek your patience and further solicit your cooperation.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Kind regards,
Junasha Barman
Nokia Care
(ii)
Dear Mr. Sinha,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service provision of Nokia 7210 Supernova. As per the telephonic conversation you had with one of our executives, we request you to contact the Nokia Careline within the stipulated time frame in order to know updates regarding the service status of your handset.
To call the Nokia Careline, kindly prefix the STD code of the city from which you are calling to 30303838, if you are calling from your mobile phone. If you are calling from a Airtel / Reliance landline phone, you may directly dial the number. If you are using BSNL/MTNL landline, please prefix the STD code 080 before calling 30303838. Please be informed that local / STD call charges would apply.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
Please send us your feedback on our Email service by clicking on the following link: http://digiumenterprise.com/answer/? inv=10263141&chk=WUXDJGJ4
To ensure proper handling, please continue to use the current subject line.
Kind regards,
Biplav Sarangi
Nokia Care
(iii)
Dear Mr. Sinha,
Thank you for emailing Nokia Care.
This e-mail is in reference to service of your Nokia 7210 Supernova. We have noted your experience at the Nokia Care Centre. We will do the necessary fact findings and action it accordingly.
We would also like to thank you for your valuable feedback and please note that this incident is not a true reflection of our services. Our endeavor is, and always has been, to provide you with quality service and your feedback will help us in improving it.
Further please be assured that the matter would be looked into on a priority basis. To look into your concern further and assist you in the best possible way, we request you to revert with the below mentioned details:
Latest Job slip/repair number
Your alternate contact number
Nature of concern of the phone
The above mentioned details are vital and will help us assist you further.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Kind regards,
Prashanth MM
Nokia Care
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