I am the marketinh head in a medical equipment company Infinity Mediquip India. I purchased an Nokia 7610 Supernova phone from Nokia outlet in the Mid of march. Since the very frist day It had outgoing sound cracking problem.
On 2nd aprill I went to Sec-3 Rohini mangalam palace -Nokia service centre with my complaint after waiting for 1 hour and the service person told me that this is the problem with the old software installed in it I have a new version that I will update and then your cracking prblem will be over.
After around 1 week of usage I found that all the people are complaining again about the voice cracking and this time the camera also stopped woking and went to stanby permanently. I stopped using the phone because it was killing my business and decided to go to nokia centre which is again a horrifying experiance.
On July mid I went to another good service centre at Kohat Enclave pitam Pura Delhi and told them that I am not satisfied with the new handset and please repair these problems.
The person told me that we can not repair this set being a hardware problem but we have updated your software and your cracking problem will disappear.he also suggested me that use the phone without camera and you can get it repaired after some time because you have enough warrenty period.(This is a stupid suggestion If I would need a phone without camera I dont need to spend 11000 Rs)
I requested them to give me a copy of the work sheet but they refused and said that as the phone is still not Ok we can not issue worksheet. After many discussions they gave me the coupen for visiting Nokia care.
I think the Nokia service centres are trying to pass the warrenty period by giving sweet candies to me.because they know every one can not go to them daily and spend his complete day wasting his time.
At this time I am not using that phone .the camera is not working and the phone has outgoing cracking problem.
I also claim that the talktime of the phone is less than 2 hours since very first day. I have a copy of my job sheet of my first visit to Nokia Service centre within 1 month of purchasre of phone.
I wish to send this phone back to Nokia and Request Nokia to give me replacement for this faulty phone.
Regards
Tarun Kumar
C-11/140, Sec-3, Rohini
Delhi-85
Ph-9810224834
[email protected]
IMI No-359331022726141
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