I purchased a Nokia N 96 on the 6th of October'2008 from Hotspot, Marathahalli, Bangalore. This set started troubling me from the first day itself. Within a week it was formatted at Nokia's now closed service centre at Marathahalli. Second time it got formatted by myself on advice from Nokia Helpline. I lost all the 'complimentary' software that Nokia gave in the first formatting only. Nokia's response to this: we can not do any thing.
After that I continuously complained regarding the phone log not working. I was asket to reset the phone to factory setting on more than one occassion, which I did. The problem returned after some time on all these occassions. I was again advised to give the phone to Nokia Care.
This time I had to take it to Thippasandra as the Nokia Care near my home was closed down. This one was about 10 kms from my place. It takes almost two hours going and coming back, with the kind of traffic bangalore has now a days.
I gave the phone to Nokia Care on the 17th (I do not remember the date but have the job sheet number). I was asked to collect it the next day at 11:00 AM. I went there again the next day at 1:00 pm and was made to wait almost fourty minutes and then told to come later as the phone was not ready. After I made some noise I was given the phone after 10 mins saying that it has been repaired.
The real nightmare begins now. On coming back I discovered that the set has developed another snag. The audio on the handset was not working this time. Again I took the handset back and this time I was told that it will take another 12 days.
To make a long story short, this 12 days was postponed to 2nd of Feb and then I was called on 2nd that it would take another 6 days to get the set back.
These Nokia people are horrible. They do not have any standards and all these talk about 'We care' is nothing but eye wash. I would not advice even an enemy to go in for this company, specially for their high end phones.
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