To,
The customer service manager
Nokia
Mumbai
Dear Sir/ Madam,
This is with respect to the nokia handset 7610 which I purchased on 09/03/09 of this month. The white slider panel of the phone is getting small cracks on the face. I visited the nokia care center with the same issue but they said that the cracks are developing because the phone would have fallen. However the phone set has not fallen and the cracks are developing automatically on the phone. The number of cracks are increasing day by day. However even after my continuous request to the nokia care center - andheri (w) executive he was not listening to my complaint. I feel that this is due to the bad quality of the product used to develop the panel.
I called up the nokia helpline also but there also i was unable to register any complaint. If the issue is not resolved by the company at the earliest I would be forced to register a case with consumer forum.
Looking forward to an early response.
Thanking You
Kumari Namrata
9930061249
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