Sir i am writing this letter in respect of the handset nokia 5800, which i bought on 23-03
from mobile store, janak puri, new delhi.
the phone started showing up problem in the first week only, like hanging again and again
then i noticed that every time i switched it off and on i have to enter date and time again and
again, even the automatic updates are on.
so i showed to nokia care canter district center, janak puri, new delhi and this is how they replied to me
the attendant said to me, they don't repair nokia 5800 handsets and i have to search for another nokia care
center, when i asked him about his manager he said it 5'o'clock and he has to close the shop so i should better
go, i could see that nobody else was there. so i would like to ask is this how you treat your customers
when they come for repairing.
second i went to nokia care, jail road, new delhi on 2-04 :
when i got to meet the attended he listen to me i told him all the problem
(how could a one week old handset have so many problems??)
next he took my handset and flashed it new software 20.0.011, he told me to wait outside
for one hour in case i want the set today or else come next day to collect it,
i waited for an hour, and i got the handset, and at the moment i got the set i checked it
timing and date reset problem was not showing up, but automatically the colour of the screen
changed as soon as i opened call log, message (colour changes to red, green, blue for 5 seconds)
and the becomes normal. when i told him about this problem he told me that it happens after flashing and i
should charge the mobile untill its full and the problem will not appear, what a crazy technique,
what does charging has to do with the colour changing? then i asked him to tell what the actual problem was, he told me
that there is a virus in my memory card, and i should get it formatted from the neighbouring shop and he will take 50 rupees
i replied isnt this memory card also under cover of warranty, and he was like we do not connect
memory cards into our systems, when is told manager about it he said we can replace the memory card
but they cannot connect it into the system . i mean how could they say it when it is under
warranty??
next i agreed to format card on myself (they didnt do it) and signed the job sheet and came back.
i switched the phone off that night after full charging and didnt inserted the memory card
coz i wanted to test where the actual problem was.
next morning i switched my phone on same time and date reset problem occurred, this means they
did something just temporarily, this time color change problem was quite frequently occurring.
so on 4-04 i went to nokia car, jail road again, they made a new job sheet no.
113433527/090404/73
this time they flashed my phone twice with new software, and even flashed my red nokia 5800
with the software of blue nokia 5800, which i think is the blunder they did, and after that
they told me the phone is giving same problem again and again, how could they flash
my phone with another phone's software and tell me after the problem occurs
.
this was it, they then asked me to submit my handset and come after a week for collection i.e
11-04 and they said the phone will be replaced and given to me in every condition,
but on when i called them on 11-04, they told me that handset was having same problem and they
sent back the handset to the head office, and it will be given to me after10 more days.
why are they simply not replacing my handset and repairing again and again?
now even when i call they put me on hold for 15 minutes and then cut the phone without replying
only way they talk to me is when i walk in to their store, what for they give their phone numbers.
kindly go through the complaint and reply as soon as possible.
what should i do to get replacement box packed handset
krishan issar
09811831660
[email protected]
nokia 5800
IMEI:354182025568377
job sheet (2-04) : cant recall the number
job sheet (4-04) : 113433527/090404/73
repair job from :
nokia care:
NET DOT SOLUTION
wz-200, bajaj tower, opposite rajiv motors
near santoshi mata mandir, jail road
new delhi 110058
ph:011 32907580
phone bought on 23-03
from;
mobile store,
district center, janak puri,
new delhi 110058
kindly provide with nokia officials email ID.
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