Nokia
Misappropriation and criminal breech of trust

Mail written to Nokia customer care:

To To,

Nokia Care Zone Mr. Ravi Jain

Siddhi Vinayak Comples Nokia Service Center

New Sanganer Road A-78/79, Subhash Nagar Shopping Centre

Opp. Sanjeevani Hospital Shastri Nagar

Sodala Jaipur

Jaipur

We had purchased a Nokia Mode.6275 vide cash memo number cash 2334 dated 11.9.2007 from M/s. Indira Switch, 14-15, Indira Plaza, Hawa Sarak, Jaipur. Charger of above phone stopped functioning and we were advised by your dealer to deliver this unfunctional charger to your office for repair/replacement. Your office accepted this charger vide job sheet no.460434038/07 1023/49 dated 23.10.2007 and asked that they shall get back to us on hearing from their principal.

We requested your office to deliver a service charger till we get our charger repaired/replaced but your office refused to give us a service charger.

We received a call from your office on 3/11 at 6.30 p.m. stating that our purchase is beyond six months as such charger can not be replaced. We told them that we had purchased the mobile alongwith charger on 11/9 and how came six months have lapsed but they didn’t listened to us and asked us to visit office on 5/11 to take the back the unfunctional charger.

We visited your office on 5/11 to our utmost surprise your office has replaced our bill of Indira Switch by a bill of Rajesh Sales and another dealer with a date of April’2007.

We warned your office that your actions are attracting misappropriation and criminal breech of trust punishable under IPC on this your office asked us to sign the service job sheet with a remark that we are satisfied the job carried out. We put our remark on the job sheet that you have replaced our charger after 13 days and harassed that our bill is over six months and signed the same. On this incharge of your office asked us to cut this remark we refused to cut this remark on this your staff man handled us and tried to snatch the service job sheet and refused to replace the charger.

Is this the way Nokia Service dealers behaves with the customer and indulge in Criminal Activities like misappropriation, criminal breech of trust and man handling of customers.

Thereafter, we visited your dealer Indira Switch on 5/11 who too contacted your office over phone to resolve the problem but your office refused to accede their request too.