I had bought a nokia product (Nokia 5800) few months back. After using sometimes I had found a problem in this Product. The problem is the handset is unable to support the remote function of its earphone. I had given my mobile on 30th of July to Mr. Anil one of the manager of Nokia Care Centre (Harmony Nokia) near Hinduja College, Mumbai. He told me it will take 15 days to rectified this problem as he had to send the product to delhi. On 13th of July I got a call from Mr. Anil saying that your cellphone is ready. But when i went there and saw that the problem is not rectified after taking so much time and since thjen they are making false commitment that it will take a weak more a weak more and so on. Till date i havnt got my cellphone. Please help me out. I had words with the higher level persons but they also havnt help me.
The details of the Product complaint is as follows:
Customer Details
Name: Oosama Sharif
Contact no: 9004689333
Product Details:
IMEI No. 354182022972226
Product Code: 0575590
Model Name: 5800
Warranty Ref No.:APAINY186516172
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