Dear sir/madam,
This is your frustrated customer, bringing the nokia problems in to your kind notice.
Mobile: Nokia 5200
Purchasing Date : 10-12-07, at nokia dealer, sector-14, gurgaon-122001.
Problem: Battery backup not lasting for more than 2 hrs ie. Poor battery back up.
Speaker clarity poor & not able to use the mobile becoz of poor battery.
Submitted at: Nokia Care, Rajive Nagar, Guragon-122001.
Complaint deatails: Not yet repaired, No proper response from Nokia care, Inefficient to analyse the problem and no timely response.
Expectations from Nokia: Get the mobile repaired soon, Or replace the mobile with new one, please withdraw the payment from the dealer as the response is horrible.
In detail, written below;
Further to the submission of my mobile at nokia care, Rajiv Nagar, Gurgaon-122001 for the problem of "Battery backup, speaker voice ambiguous" on Jan'08
Nokia care checked my mobile and said battery leak and for this, battery needs to be repaired/changed as it is in warranty.
They took the battery and said the mobile would be returned to me, within a week time but even after adequate followup, i could only receive my battery back on 12 Feb'08.
After that, i checked for the problem and stunned to see the mobile in the same condition. The response of nokia care peoples were also literally unsatisfactory, when i complained the problem again.
As a further step, i submitted the mobile for the same problem at the adjacent nokia care and the feedback received from the nokia care was really surprising becoz they said my mobile battery circuit is having problem. And to repair the same, they need min 15 days but i also agreed to leave my mobile at nokia care for the said days. Then I submitted my mobile on 14-mar'08 and collected back on 26-march but this time response was in time.
But the problem remains same, no improvement at all.
I am literally struggling to use this mobile becoz after even full charging it gets discharged within 2 hrs with/without use of mobile.
The pathetic situation is that once the mobile gets switched off due to battery empty then it will never get on until unless the battery is charged for minimum 10 mins.
As a customer, i have waited beyond my patience and nokia is troubled me a lot.
Being a no.1 mobile seller, if u dont solve a simple problem of your product then there is no point in saying no 1 company.
I could only wait for the minimum for this issue, either nokia should repair my mobile or replace my mobile or otherwise the last option would be Consumer Court.
And i will also suit the same complaint, with all the job sheet & bill details to all of my maruti employees (20000 nos) in india.
Hope you will give the instant reply for this.
Thanks & Regards,
Prabhu...
9873726622
Asst. Manager,
Maruti Suzuki India Ltd,
Gurgaon.
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