To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia E51 PURCHASED FROM Croma (Tata Gruop) Malad west Mumbai
IMEI No. 358997011038242
I am shocked to bring to your knowledge that I have purchased E- 51 mobile on 10-04 from Croma Link Road Malad W Mumbai. The instrument infested with certain technical problems within 20 day – No incomimg audio.
I went to Croma with my cell and ask them to give me replacement the same.
Reply: This electronics item, we can not replace. Better you go to Nokia Care.
After Five days, I went to Nokia care centre to get it repaired or replaced.
Reply: There is major fault in hard ware and we can not repair. It is required to be sent to our head office at Lower Parel. I have deposited my phone to Nokia Care 24/05/002008 for repair. Exactly 44 days after purchases Actually it has worked properly for 15 days only.
My hand set is sent to head office at lower Parel (Bright point India Ltd My Job sheet No. at Bright is MUM0431822
On 02/06 I telephone to Bright point Mumbai to check the status of my newly purchased mobile
Reply: We have received your cell. We have taken it for repaired but we have no parts to repaired it. We can repaired it as soon as we received parts.
I asked When it is possible.
Reply can’t say.
Then I telephone to Nokia Customer care on 080 30303838 and give all details
But it regrets to say I have not received any reply regarding when I got delivery of my cell
My complain with Customer care 2-32QVM7 on Tele No. on 080 30303838
My View: Company should immediately give me replacement of my instrument through your distributor (Croma). In present time, Person can not work without Mobile for 15 days.
I expect full value for my money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response of my complain,
Thanking you,
Yours faithfully,
BHARAT MODY (Mumbai)
Mobile No 9322210379
email: [email protected]
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