I had purchased one Nokia N81-3 2GB mobile set, IMEI no. 356994010728941, from a renowned Nokia Priority dealer shop 'Limton (P) Ltd.' at Kolkata on 25/02. While purchasing the set, they only provide me the cash-memo. However, later after asking them they provide me the computerised invoice, but that also doesn't bear any bill no. How can a NOKIA Priority dealer sell a set without any Invoice?
However, I was very much satisfied using the set at the beginning. But after nearly two months, at the end of April, suddenly it started to show some problem. The battery which was used to give a backup of nearly 3 days started to give merely 1 day & the left selection key started to behave abnormally. I visited the NokiaCare service centre at Kolkata on 13th May, 'A M mobile telecom Pvt. Ltd.', and taken two job service sheets for the two problem. That was my first visit to Nokiacare centre, after which I became a regular customer of the centre.
The target delivery date for two job sheets was within 10 days, but as the set was sent to the 'Service Head-office', may be in Mumbai, it took some time. After nearly twenty days I was informed that all the problems with my set have been rectified from 'head-office' and I can collect the same. Also the battery had been swaped with a new one.
But after collecting the same I noticed that the changed battery was wrong. N-81 set require BP-6MT battery, but from head office at Mumbai it was swaped with a BP-6M battery, that also after taking a time for matching = 20 days.
I had sent an e-mail to the Nokia service centre to which I was connected to get a BP-6MT ready for me so that I can collect it on my visit to the shop after 4 days. But, it is disappointing that no actions were taken upon receiving the mail, maybe the centre don't check mails regularly. However when I visited the centre the fault was taken into account & I got BP-6MT battery that suit my set within a week.
Now I was able to check whether the key problem was solved or not. And I found that it was not at all solved. I am not able to understand the level of incompetency of NokiaCare Service centres, that even the 'head-office', can't solve any problem. They can't match two batteries, they can't understand the problem with the set.
Now, after one and half month I was asked to create another job sheet for the problem, but I was in doubt what is the validity of a service job sheet. However service job sheet no. 228434038/080628/36 was taken by myself and the target delivery date was 07/Jul/08. And now, it's over. I contacted the NokiaCare centre, but they said the issue is pending and they can't say anything more as it is in 'head-office'. Upon asking they told me that it will take minimum one week to get any notification.
I'm not having the custody of the set for about two months and have to take service job sheets for the same things twice. Please justify. Please also make sure that the set should not bear any new problem. As the set is within warranty period it is advisable to swap the set with a new one, to make the procedure quick and also if the problem can't be rectified, as upto my knowledge no mishandling is done with the set.
Waiting eagerly to use my mobile at my full satisfaction.
Regards,
Debojit Saha.
0 comments