To: The Customer Care Head,
Dear Sir,
I hold a 6275 CDMA Handset of yours, few days before there was a problem in the Handset. The problem is if you switch off and switch on the set your wallpaper and ringtone will goto the Nokia default mode. So I went to your Greems Rd Office they said that now i have to got to either the Mount rd (Opp to Satyam) branch or to T Nagar Branch for CDMA Queries. Based on that I went to Mount Rd Branch After a long waiting I met your Engineer. He said it has got a Software problem and it can be addressed by Purasaiwakkam Branch (Opp to Abrami Mal). Then I went there given the set for reloading the Software. They said it will take 3 to 4 days to make it ready. After almost a week they said that it is ready and I can pick up the set. When i went there they gave me set with the bill amount of Rs. 550/- and said they have changed the keypad and reloaded the software. When i checked out the set nothing was replaced and the problem remains the same, now a new problem was there like all the nokia default tones and Themes where missing. When I asked, they called the Engineer (Mr. Jothi) who attended my set and he was really trying to prove his point and trying to justify the bill amount. After a long discussion then he accepted that by mistake they said it is ready and again he bought time from me. After two days when I went there, the same Engineer said that it can be addressed by T.Nagar Branch and asked me to go and meet Mr. Sai and Senthil, I went there and met Senthil he asked me to wait for few minutes, but after few hours he said he need two days time to check and asked to get a Job Sheet. I gave the set on 21/July. After few days they said that they can't able to identify the issue and said it been sent to the HO. Till today I have not received my Handset. For your Infomation I'm into Automotive industry and we use to service high tech engines but we never took such a long time to do a complete overhauling itself. I work for 3M and we are a vendor for Nokia also. I never thought that NOKIA will do like this. Please let me know what do I do to get back my Handset. I'm really got fade up the way your people use to respond over the phone. Please get back my set even it is not repaired also, Let it be a fine for me for such a good hope I had at Nokia. but please return back my handset.
The Job Sheet Number is : 088434038/080721/16.
Expecting your reply...
Regards,
Venugopal. K,
93800 19965.
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