To,
Head Services, Customer Care,
I would like to know what sort of Service/warranty Nokia is Offering, if at all any phone is not repairable in warranty period ur customer care is offering me a mobile of lowest cost.
See we purchase mobile with the features and with our wishand when the same is faulty & is not repairable, the replacement will
be given as per your wish.
I have given my Nokia 5700 to Nokia Care, basavangudi, Bangalore on 4.07.2008 for camera Problem after 3 days i was informed that mobile is sent to head office as the problem is not getting resolved locally and will return mobile in 15 Days, after 20 days i viisted customer care and mobile was handed over to me with out proper checking and problem was not resolved. Further, it was informed that i mobile is sent back again and after 20 Days when i visted again it was informed that my mobile is not repairable and i will get a replacement.
And After continous follow up 2day i was informed that i will get Nokia 6300 as replacement and ur Bangalore Customer care says even though it is not in the warranty terms and condition we (Nokia) will decide the replacement model.
I would like to bring to your notice that Nokia 5700 is costing Rs. 1- and Nokia 6300 is costing only 7, 200/- whereis the comparision. and i have taken 5700 beacuse it was with good features (MusiC Express, twistable camera).
I think this is not correct and ethical and if at all the model manufacturing has stopped u have to offer the equavalent in Price and features.
Kindly intervine urgently.
Rgds
Praveen Jadhav.
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