Kind attn. Manager Servicing north
Dear Sir
I have a mobile nokia 6275. in which the scroll key is not working after that i go to service centre namely Siti communication, sonepat haryana-131001. The officer said that the warranty of mobile is avoid due to entering of some liquid. while 2 days before i also submit the battery for the same and the officer checked that one everything is ok. Please tell how the liquid will enter without any use of mobile without battery. This is the second time. earlier was the same case for nokia 6265. I bear the loss from my side. I declare that set as dead. Now the same case repeat with new one. The billing of mobile is 7.04.08 and the job sheet for the battery is 031434038/081006/13. Now the ASC eng said that there will be a charge of Rs. 1000 to repaire the mobile.
Please tell me the solution because mostly customer said that these days this is the trend of nokia care. To claim the money after saying that the mobile having the liquid inside.
If this trend goes like this then i think that nokia will loose the business in the future. I will appreciate the service if the complaint would effect the action to accept the mobile as under warranty.
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