Dear Sir/Madam,
I would like to inform you that I have purchased a nokia mobile phone set 3610 A,
IMEI no. 356785023131374 on dated 22nd, Nov from NOKIA Priority Dealkler, Sector- 4, Rohini, New Delhi, India Invoice no. 5448 dated 22.11.2008.
On dated 8th Jan the key pad of the set became hanged, I complained to ACE communication, 13 Kapil Vihar, Near Rohini on the same day and he returned back to me after getting repaired.
on dated 14.1.2009 the same problem arose again and I complained to the same service centre. They check the set properly (no water contents were observed at that time) and it was learnt from the service centre that they were unable to repair the mobile phone set and set had to be sent to Head Office for reoair.
After a long span on dated 31.01.2009 I had a call from the Service centre and they informad me that the set could not be repaired. They handed over me the set saying that moisture contents were observerd with in the set and no warranty coverage is applicable in this case. At the time of delivery, I was much surprised that there was no display on the screen and the battery also was not getting charged in addition to the existing problem while at the time of submition there was no such problems except the hanging of Key Pad moreover no moisture content observed in the set since the set was already checked by the service centre staff properky.
Again the same service centre officials gave me an offer that they can repair it on paid basisbut I denied it. After a long argument they were ready to send the set again to the Head Office.
But I am sorry to say that till date the service centre officials have not sent the set for repair and still lying with them. No action has been taken so far. Your company is a quite reputed company and these type of things leave a bad impression on the reputation.
I am feeling very harrassed by the sevice centre officials and I think all these things which are happening with me are not desirable.
I therefore request you you to look into the matter and do the needful ASAP.
thanks,
Rajni Dhawan,
31 C, Ayodhaya Enclave,
Sect. 13, Rohoni, New Delhi, India
mobile no. 09968716483
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