To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia N81 set Colour Blue Sr. No-356994011493677
This is with regret i have to inform you that my set has developed problems the day it was purchased from, it first developed problems with the keys nad was not able to use the navigation keys as well as the number keys, took it to nokia care they fixed the problem and said it would not occur again. Later it started dialling numbers on its own once the slider was operated again it was taken to the nokia care and they fixed it again, now this is the third time it developed a snag in the camera and the image fades when the flash is ON now they have kept it with them to rectify that. The demo games are also not working and is giving problems there in.
I am sure that a faulty set has been given to me and i have lost the trust in the current handset. The Product code is 0558083.It has been currently given to the Nokia Care at 30/28, East Patel Nagar, N.Delhi and the Job Sheet no is APAINY118878401. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
Kumar Gaurav
9899992103
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