Nokia E62
Liquid in Handset

Dear Sir / Madam,

This is with reference to the E62, USB not responding and Bluetooth modem not connecting to PC & Internet. I have given the phone at Pune, Nokia WE Care. I was told it would have to be sent to L3 location, Mumbai, however now i was informed the phone was sent to Bangalore.

The service centre has confirmed the water in the phone, would like you to send me the video footage of the phone when the phone was opened and also please confirm the mode of transportation through which the phone was sent from Pune to Bangalore, as to what are the chances that the phone never got wet in the transition.

Also please confirm the phone was working and getting connected to Internet through Infra-red and directly if incase i have to browse the internet on phone.

Please send the details at the earliest so that i can decide as to what should i do with the phone?

And also would like to inform you that with this experience all i can say is you have lost a customer who is using the Nokia handset since 8250 was the first handset purchased for Rs.15000/- and then 7610 purchased for Rs.28000/-

Now in future i would not be purchasing any more Nokia Phone and would also be selling of my Nokia N95 (8GB), 6300, 1110i, and would think about taking this paper weight E62 mobile (as I would not pay for getting the same repaired when the handset is under warranty).

Thanks and Regards,

Sunil Chauhan