Dear sir,
i purchased nokia e65 from vinayaka traders, g19, elcanso complex, 10 casamajo road, chennai-08... on 27th dec.. bearing imei no : 353263016638279 for rs. 14250.00. after using the phone for about 3 months i started facing some software problem like the applications were not working .. no game were gettin on, widset not working instead when i wanted to start these every time net /web got on.. I complained for the same to the vendor .. vinayak traders.. in turn he gave the cell at nokia care at shop no.5, arthi chamber, 189 annasalai, chennai... vide job sheet no 3200286595 on 08-04-08 with warranty reference ref. no: APAINY110812935.
On regular follow up and wating for long time the handset got swaped on 09-05-08 bearing imei no : 3532263015179283.
The handset swaped and recieved did not have any games and applications on complaining for the same at the aabove nokia care the told this is what it is nor can we load the game and application rather it is chargable.
now on using the phone (max usage 1 to 2 hrs) the phone is in such a state the i can only dial and recieve call and cannot operate any other operations it takes more than 25 mins to check a missed call, a sms etc...
the problem now is it is not possible for me to afford 2 to 3 hrs going to the nokia care and getting the problem solved..
there is a problem in the product...
how should i proceed, I want my money back with compensation of the harrasment caused... since december till date i could not use the handset for 2 months...
lookin fwd for an early and a reasonable reply
manish chhaochharia
09830089808
[email protected]
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