I bought E 71 on 27th August from PhoneShop Lifestyle (I) Pvt ltd (Invoice no A/1510/09-10) Lokhandwala Andheri (W) Mumbai
Within few days the phone started malfunctioning, It use to reboot and freeze even while not using multiple functions.
I visited the Nokia Care centre in Vashi, Navi Mumbai (Vashi Telecom) around 1st or 2nd week of September, where they recommended me to upgrade the software version which was duly done.
After that a new problem cropped up the outgoing call volume was too low and the opposite person could not hear anything,
Once again I visited the same Nokia Care centre on 26th September where they informed me it has hardware problem and need to be sent to Delhi for repairs.
I collected my phone on 8th of October.
There is a new problem now, Whenever I connect it to my PC through USB there is an error the USB device has malfunctioned. I have checked this on other PC also. Even some of the keys are not smooth.
I has spoken on Nokia care helpline yesterday ie 9th October twice. The first person advised me to reset the phone which i did but did not help and second person asked me to try other PC which also i tried but did not help.
I spoke to your representative again today, to whom I clearly told either i want my money back or my handset to be replaced. She advised me to go Nokia care again and submit my handset, provide the job Sheet no so they COULD LOOK INTO REPLACING THE HANDSET. (After enduring so much the company has to still look into)
It takes me 45 minutes to travel to Nokia care centre and have to spend atleast 30 to 60 mins of time there.
The last i have submitted the handset on 10 th October
I have spoken to Nokia care Western Manager Mr Himanshu Kalra 1 week back who told me he would get back to me in couple of days but even 1 week there is no call back.
The Nokia care line people say they dont have any decision making powers, The Nokia care centre does not have any decision making power,
For the last 2 months i have used my handset only for 15 days rest of the time it lies with Nokia and they still have to think so much to replace a below par product.
When i spoke to Nokia care and spoke to some one called Krisha and i said they i would go to the press about the kind of service that i am getting they day it is at my discretion.
And can u believe it It is the most trusted brand in India...
The survey should be done outside a Nokia Care centre and see dissatisfied people
0 comments