I own a N73 phone set which I delivered to Roop Rang Telecom, Nokia Care
centre for few technical issues which are keypad keys do not work and
enhancement connectivity port not working. They informed me that my set
is corrected and asked me to collect it on 25th aug, 09.When iwent there
to collect my set I saw that it was not corrected and also some new
problems were added by the service centre which were MMC card was not
reading and cell was overheating very much. When I informed them about
this they created a new problem log -618504886/090807/23.I also lodged
a complaint in Nokia Care call centre, complaint id being 1-7882469808.
The person who logded my complaint named Mr. Satish informed me on 26
Aug, 09 that the set is repaired, which was too early and I can collect
it on 27th Aug. But when I went to Roop Rang Telecom on 28th Aug, 09 to
collect my set, they informed me that they don’t have any information
about my cell. They said that they received my complaint on 7th Aug, 09
on RN-55400 and received my set from service centre on 21st Aug, 09
with repaired status but found defective and again sent the complaint
on 28th Aug, 09 on RN-61839 to IMC, Delhi. Since then, I have been calling up nokia
care call centre and roop rang telecom repeteadly but none is replying
me satisfactorily that what happened to my phone set. On 2nd Sep, 09
also when I called to nokia call centre, Bangalore, the executive
informed me that my phone set is repaired on 27th Aug, 09 but till now
there is no information. Then again I called to Roop Rang Telecom, Patna
but they didn’t received my call. And i again called to Nokia Care Call center, banglore on 8th of sep, 09 and they gave me the information your cell has been repaired on 10 days. and i again called on 15th of sep and they gave me the information phone has been repaired and send to the nokia care center, patna on 12th sep with the challan number- L2SO 106382 from IMC, Delhi and you can collect from the nokia care center. I went to nokia care center on 19th sep and checked my phone but it was not corrected and again gave to nokia care center. Again called to Nokia Care Call Center on same day and they said to me just call on monday. when i called on monday but is no response from the nokia care call center and again called on 23rd sep and they said to me your phone is under repaired in Head office (IMC, Delhi).
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