Dear Sir / Madam,
Myself, Ravinder Chadha is living in kolkata.
I have a query if you could help me in regards to it.
I have a problem with Nokia, as they are not been able to rectify the fault in the Nokia Handset and they havent returned the Heandset to me for almost 3 months now.
The following is the date wise details how and what has happened till now:
02-07-08 I had submitted my Nokia handset to the Nokia care center in S.P.Mukherjee Road, Kolkata.
I was told in 20days the phone will be given back to you.
23-07-08 I got my handset from the same Nokia care center, saying the problem is solved, when i said i want to check the phone is rectified or not, they did not give me the phone unless i sign the jobsheet that i have been checked the handset is working. I signed and took the phone back.
Later to realise that the problem is not solved and the phone was again switched off.
26-07-08 I returnedto the same Nokia care center to report that the handset was not rectified and they took the phone from me saying it has to go to the headoffice again for fixing the problem.
10-08-08 I called the Nokia care center asking about the phone status, they told me that the phone is expected to come on the 23-08-08 and the problem was not solved so you are getting a new handset.
23-08-08 Another handset was given to me, which was not a new one, it was a 2nd hand phone, when asked about this issue, they informed me that this is the phone they have received for me. I took the phone as i was really in need of a handset, as i had borrowed a handset from my friend. I checked the new handset, there was no netowrk on the phone, when informed to the customer service rep in the nokia care center about it, they said it may take a few hours to get the network and was asked to go home and check.
25-08-08 I went back to them that the phone is not working and the network problem persisted, and they rechecked by putting my sim card on another handset, just to see that the network was available or not. It was available. They took my handset again, and again gave me 10-15 days time to rectify the problem.
After this, i started giving a call to Nokia care headoffice in Bangalore (An STD CALL) as i had requested the kolkata office to give me their headoffice number. It was not a TOLL FREE NUMBER THEY GAVE.
I have given atleast 10-15calls till now. But no one knows what is happening.
I was told that their computer is showing that the phone will be at the kolkata office on the 12-09-08.
I went on the 13-09-08 to the nokia care center in Kolkata to receive my phone, but the phone was not available, again from there i called nokia care Headoffice in Bangalore, they said the phone should be in kolkata yesterday and after speaking tot he customer service rep (kolkata). The Bangalore rep informed me that they will let you know by end of next working day i would get a call from Bangalore to inform me when the phone will be available.
Didnot get any calls from them till 2days. After that i called up Bangalore and i was told to wait till the 25-09-08. In between i did get calls from the Team managers from bangalore all telling that the phone will be ready by the 25-09-08.
When asked i want to speak to someone who can answer why it took almost 3months to a phone handset which is not even a year old handset and under warranty. No one had answers and they started to avoid my calls, and till date they have not given me any contact person who could give an answer and compensate me of my loss of business for last 3months and the STD Calls made where no call was less than 20mins.
Please tell me that if you could help me with this problem and can i lodge a complaint against NOKIA as nokia terms to be an Internation Brand and i would like others to know how NOKIA have treated a customer.
Waiting to get a response from your side if you could help in any which way.
Warm Regards
Ravi Chadha
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