I had bought a Nokia 2760 mobile handset from "THE MOBILESTORE", New Friends Colony, New Delhi on 23.10.2007. From there I came to Ranchi where I reside and work. On 07.11.2007 the handset developed a problem. Most of the time either it does not switch on or if it switches on, in 5 seconds after that it switches off. I took it to Nokia Customer Care Centre in Ranchi on 12.11.2007. They called me on 13.11.2007 evening and said that they were unable to diagnose the problem and that they will try once more and in case of failure, they will send the set to Kolkata where it will take at least one month to repair and send back to Ranchi. I request you to kindly follow up. My second request is that since the handset developed problems in just 15 days after the purchase, if possible my handset should be replaced with a new one. The details of the handset and the Nokia Customer Care job sheet are as given below:
ESN/IMEI Number : 357662012414955
Product Code : 0550243
Instrument type: Phone
Technology Type: GSM
Model Name : 2760
Job Sheet Number: 342343506/071112/1 dated 12.11.2007 (given by Nokia Customer Care Centre - Nirmal Enterprises,
2nd Floor, Liya Complex, P.P. Compound, Ranchi, Contact No. 0651-2332090)
Thanking you
Neerava Kumar
Mail id: [email protected]
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