Sub: POOR SERVICE AND UNCORRECTED HANDSET BY SEVICE DURING WARRANTY PERIOD
I purchased a Mobile (6085 Model / IMEI No. 353228017982307) from one of your Dealers (M/s Connexions, 382, 2nd Main, Opp. Corporation Library, Sampige Rd. Malleswaram, Bangalore 560 003) on 08.07.2007. During the currency of valid warranty period, now the set started giving problems, the woes of which are narrated herebelow:
On 15.03. I reached your Service Centre at the following address, for rectifying the blinking display on the Main Display, as well as the miniature panel which had gone blank suddenly:
BrightCaree, (E MAIL: [email protected])
#25/1, Srikanta Mahal, Ist Floor,
1st Crorss, Sampige Road, Malleswaram, Bangalore 03
Under Job Sheet No: 140434038/080315/96 dated 15.03. the handset was given for repairs. When contacted on 18.03. they said the set was ready but when I reached the Service Centre, nothing had been done and when it was pointed out at the Dispatch Section, they took back the set and said they would get it properly done by sending it to the “Head Office”. After repeated enquiries on the phone, they finally delivered the set on 22.03.2008.
Within a week, I noticed that the Volume of the ring tone, songs played from the sets (stored in a memory card), alarms, message tones etc. was too low. This resulted in too many missed call for me.
Second time within a month I gave the handset to the same Service Centre under JS No. 140434038/080329/104 dated 29.03. to attend to the Poor Volume of sound. It was returned on 01.04.2008 saying that “ringer changed and software attended”. But I showed then and there that the job is not proper and no improvement has taken place. They advised me to use it for 10-15 days and bring back so that they would download the latest software and update my set to solve the problem.
On going back home I found that the poor volume continued, further complications have cropped up with the pictures songs loaded in the memory card not being opened/played, with a remark that file format not supported. I am sure that theses things are due to the Service Centre meddling with the software.
I am now saddled with a handset which is progressively spoilt by the Service Centre, which is either not capable of handling the diagnostics or not competent to rectify the trouble but have only succeeded in spoiling my handset.
P.T.O.
I am writing this letter only to inform you so that if possible you can avoid any damage in the columns of print media to the repute of the business that you might have built up over the years, which I do respect. I shall wait upto 10.04.2008 before precipitating the issue. In case the Service Centre or the company is unable to set right the handset, they should have replaced the handset promptly. In case you fail to react proactively, I plan to take it up with Consumer Court for the shoddy service during warranty period.
I do not have the luxury time with such handset to make repeated trips for service, from such hands. You may please replace the handset for good measure.
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