My brother Ravinder Kumar Gupta (Mobile No: M-91-9824041666) has problem with his nokia mobile hand set, regarding which he had complained also but was satisfied, details are below kindley look into the matter and do the need full.
Regards,
Pradeep Kumar Gupta
Mobile No:91-9871408682
[email protected]
&&&- Forwarded message &&&-
From: RAVINDRA KUMAR GUPTA
Date: Oct 21 2:57 PM
Subject: Re: Nokia - Ravindra Kumar Gupta - N70 Post Service Provision
To: NokiaCare
Dear Sir,
I have filed complaint on 2/3 FTGHB customer helpline, but no satisfactory results received towards the new replacement of mobile hanset. Kindly do the needful as i am unable to get it connected with my family due to submission of defective handset at service centre.
Your customer care is not giving email id of higher authority or any fax nos. Kindly provide the same as i wanted to highlight my problem to your higher authority urgently.
Regards
R.K Gupta
On 10/18/08, RAVINDRA KUMAR GUPTA wrote:
I have deposited my defective Mobile handset at Herry Communication, Ahmedabad on 17.10.2008 at 12.31PM for repairs as per your mail. They have informed me that they will give back to me in two to three hours but again called me in evening and told that they are unable to rectify it here and they have to send it to factory for repairs and it will take atleast 25 to 26 days for the rectification.
Details asked by you are given below :-
1) Local service centre & Address: Herry Communication, 85, Nalanda Complex, Nr, Mansi Tower, Premchandnagar road, Ahmedabad. PH : 07966317255 Email: [email protected]
2) Jobsheetnos: a) 167434038/080/510/37 dt 10.05.08
b) 018434038/080809/49 dt 09.08.2008
c) 018434038/081017/23 dt 17.10.2008
3) Date of submission :17.10.2008
4) Date of Purchase: Bill No :28443 dt 24.11.2007 from Rediphone shop, 112-113, Gokulesh Complex, Opp Circuit House, RC Dutt ROad, Alkapuri, Baroda PH :0265-2325838/2325839
5) nature of concirn: During one year warranty period it is failed to work three times and problems like Battery overheating, No calls details accesible, no sms can be seen, radia not working, & power doesnt switch on. I am totally not satisfied with this handset due to above major problems and i think it is manufacturing defect and i want total replacement of new hanset only or refund of Rs 11650/- .
Request you to please take necessary action urgently from your end and inform me. If i not get proper results then i will take up this matter with your Director and also file complaint in National Consumer helpline and court here for the same.
Regards
R.K Gupta
M-9824041666
On 10/18/08, NokiaCare wrote:
Dear Mr. Gupta,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the post service functionality of Nokia N70. Pursuant to your request for replacement or refund, once the handset is submitted, we request you to revert with the details asked in our previous e-mail communication. Further, while forwarding your case to the head office; will duly forward your request for the same.
We look forward for your continued patronage on Nokia products and services.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys
Kind regards,
Shamshad Begam
Nokia Care
&&-Original Message&&--
From: "ext RAVINDRA KUMAR GUPTA"
To:
CC:
Sent: Friday, October 17 12:17:00 PM
Subject: Re: Nokia - Ravindra Kumar Gupta - N70 Post Service Provision
O.k, As per your mail, i am submitting my mobile at nearest centre for repairs but i want replacement of New Mobile handset or refund of my money as it has three times found defective during one year period.
On 10/17/08, NokiaCare wrote:
Dear Mr. Gupta,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service provision of your Nokia N70. We understand your displeasure and sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Pursuant to your request for replacement, we would like to inform you that we are presently not in a position to comment on the request. However, we acknowledge having received your request and will duly forward it to our customer care division.
Further, as a part of our post service process, we require your handset to be present at a Nokia Care Centre in order for us to assist you in the best possible way. Hence, we request you to submit your phone at the nearest Nokia Care Centre and revert with the below mentioned details:
1. Location and complete address of the Nokia Care Centre
2. Job sheet number
3. Date of submission of the handset
4. Date and place of purchase
5. Nature of concern.
The above mentioned details are vital for us to further assist you.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/A4536241
Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Smitha
Nokia Care
&&-Original Message&&--
From:
To:
CC:
Sent: Thursday, October 16 12:45:34 PM
Subject: Ask Nokia - India Customer Service
[THREAD ID :2-3FNEFV]
[Salutations: Mr.]
[FirstName: RAVINDRA KUMAR]
[LastName: GUPTA]
[DOB:25.04.1977]
[Gender: M]
[Email: [email protected]]
[CountryCode:91]
[Country: India]
[Language: English]
[MobilePhone:9824041666]
[Model: Nokia_N70]
[Imei:358080013606470]
[State: Ahmedabad]
[Postal:380051]
[Feedback: i have purchased Nokia Mobile N-70 model on 24.11.2007 from Rediphone, baroda and three times it is found defects and given at service centre for repairs and i am not satisfied with this product.
Kindly advice me as i am not interested for any repair now and wants replacement of new handset or refund of my money urgently]
%%%%%%%%%%%%%%%%%%%%%%%%%%%
Regards,
Pradeep Kumar Gupta
(Elder Brother of Ravinder Kumar Gupta)
Mobile No:91-9871408682
[email protected]
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