NOKIA / N70
Nokia does not at all care for it's Custome

Dear Mr. D.Shivakumar, Mr. Bob Mcdougall & Mr. Devender Kishor,

I would like to draw your Kind Attention as a Valued Customer of Nokia as, I thought before taking any decision I must inform & update you all what is happening & how you are giving value to your customer.

A Nokia N 70 (359381005789509, STD00009, Issue-04) was brought by me on 11.12.2006 vide Bill No.1394 from "Music Planet" Faridabad, Haryana, India.

The above said instrument was giving trouble since beginning & same was intimated to your service people also, but no action or value provided by them.

The same Instrument finally stopped working on 09.12.2007 & same day brought to your service department situated in the above mentioned shop.

Nobody took any action & pretended that all are very busy to do any needful.

Finally when the Warranty period was over, on 16.12.2007 the same Instrument was gladly accepted by your service people for Repairing, mentioning the target date of delivery as 25.12.2007.

On the Target Date I was told that, the problem will be solved only at your service center in New Delhi,

The enclosed Scanned copy of Service Invoice No.: ACS 471_434038 dated 02.01.2008 given the Target Date of Delivery as 05.01.2008.

On the Given Delivery Date it was found that the Instrument was not repaired & till today, 10.01.2008 it was not delivered to me.

I do not have any answer of this outrageous attitude of Nokia..

&- Why the Faulty Instrument was given to the customer!

&- What made Nokia Service team to wait for servicing once & only the warranty Period of Instrument is over!

&- What Fun Nokia is having to make their customer fool by keep on changing the Target Date of delivery!

& How long should I loose my business for this Excellent Attitude of Nokia!

& How long Customer should trust & give value to Nokia!

& How Long should I in move from one state to another to get my Great Nokia Instrument!

&- Who is going to bear my loss in Business, Time Loss, transportation charges caused by Nokia???

I shall wait till 11 am of 11.01.2008 for a satisfactory answer to get all my Monterey looses before I take any further decision