Dear Sir/ Madam
I would like to inform you that, i purchases my phone Nokia N72 on august 28th from rediphone alkapuri, baroda. Around in the mid of may, i had encounter some display problem with my phone. the next day i gave my phone to the nearest nokia care service centre i.e. Nokia Care, near haveli old padra road baroda. That time they didn't have display in thier stock so they told me that it will take time but they will call me, i agreed kept on callin them every week they delayed it and after 15 days finally they say it had been fixed. The first mistake when i go they say sorry maam its not done wasting my time.second again till 10 more days they couldn fix it, i got angry as i told them my emergency. i call them again. the second mistake they talk to me rudely i.e. the customer rudely and hung up the phone that very minute i decided to go get my phone from there. i am shouting at that female who hung up my phone, she gives me no reaction. i felt insulted and your employees have no right to talk to the customers like that. i would like to enlighten you with a good point too, i decided to give it to fathegunj nokia care centre where in they promised to give me the phone in three days despite of the fact that the display was not avaliable and i got my phone back in precisely three days. i was very happy with the service offered to me by the fathegunj branch.
I request you to look into this matter, and take possible action as soon as possible
Thanking you
Yours Truly
Karishma Bhaya
47 Shivashray Society
behind HP petrol pump
vasna road, baroda
ph no: 919879830198
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