To,
The Nokia Customer Care
Subject: Unfair trade practice by M/s Music planet Nokia care centre, Sector 15 Market, faridabad.
On the aforementioned subject I have to submit as under:
1. That I had purchased a Nokia N72 handset No.356966014217493 on 28.12.2007 from Subhiksha Trading Services Ltd. Vide bill number 31180 for Rs.8380 and a warranty period of one year from the date of purchase was extended to me vide he aforesaid bill.
2. That the aforesaid set developed some technical snag and I visited the Nokia Care centre at Music Planet, SCF 71-72 Basement, Sec 15 MKT, Faridabad. The set was accepted by M/s Music Planet and a Service Job Sheet numbered 085343506/080801/37 dated 01 August was given to me. A perusal of the copy of the Job Sheet clearly indicates that the set was accepted under warranty conditions.
3. That I visited M/s Music Planet on 5th Aug. on the invitation and after confirmation from Nokia care centre to collect my repaired mobile handset device. The set was handed over to me and thereafter I left the place.
4. That since late in the evening, I am receiving telephone calls and being asked for making payment for servicing for my cell phone which is already under warranty period and the charges for any repairs were not told to me at the time of delivery at the counter and no such charges were mentioned in the job card also. Also the mobile set is under warranty period. The charge and claim made by M/s Music Planet sounds quite illogical and irrational.
That the allegation by M/s Music Planet that set was tampered is arbitrary, false, and baseless and the claim for the repairing charges is irrational and illogical.
5. That it is undisputed that the set of worth Rs.8380 is my property and it belongs to me. The alleged remuneration claim for the repair of the set which is under warranty is arbitrary and amounts to unfair trade practice.
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