Customer Name dr Job Sheet Status Closed - Sent to L3
Job Sheet No 118343506/080723/29 Date 23/Jul
ASC Name Rama Electronics
To,
The Senior Manager,
Customer Care Department,
NOKIA
I purchased Nokia N72 from Photomax Gurudwara Road Gandhi Nagar Jammu on 30/07 vide serial no-7513 under IMEI no 356295015856483. After a period of 6 months I noticed flickering in display. I immediately went to the Nokia Care Center Rama Electronics Talab Tillo Jammu and they advised me to replace the display but the display was out of stock and told me to come after one month as they will get the same from Chandigarh. On next month I again came to them and they replaced the same. But again flickering did not subside. I visited 5to 6 times in the period of next 4 to 5 months with the same complaints but it was all in vain. I lodged a written complaint to the same than they told me that they will send my hand set to Chandigarh. Under job sheet no-118343506/080723/29 dated 23/ July they forwarded my handset to Chandigarh. On 14 of September o8 I got my set back without any improvement so I refused to take the set back and the hand set started hanging this time along with flickering display. They told me as flickering in the display was still in the hand set so they will again send it to Chandigarh for the replacement of the same. It is herby requested kindly replace my hand set at the earliest and you are requested to take this matter sreiously as iam being victimised for the last 7 months without any gain and moreover my gprs services were also paralysed due to yours handset and warranty period also got expired. I myself as a reputed doctor by profession wasted my valuable and precious time and faced lots of trouble after purchasing a handset from a reputed Company and from a authorized Nokia Priority Dealer
Dated- 18/09
Thanking You,
Dr Rajesh Singh Bhau
General Physician & Clinical Pathologist
35-Ram Kutir Narwal Bala
Rajiv Nagar,
Jammu
Mobile No-09419136770,
09469220127
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