I Roop Kumar. J residing at Chennai have brought nokia N72 model mobile in the month of April
6th 2007. The I EMI no for this mobile number is 354533015018981. And I have purchased an
AMC for Rs 1021 with NOKIA HCL PEOPLE, MOUNT ROAD, ANNA SALAI, CHENNAI on 10th
April.
In the month of August this hand set is having blue tooth issue for which I have given
the hand set for repair to the HCL People and they have taken almost 2 months for returning the
hand set. In this two months I have contacted you people more than 25 times and you people
helped me in returning the hand set in 2 months and again after I received the mobile from then
I faced the same blue tooth issue again. Then I contacted you people at 30303838 and you
advised me to give it to any other nokia care as those people are taking a lot of time to return
the mobile because of my previous experience with them
And I have given this mobile to NOKIA Care SR Trading Company Majestic Tower, 101
Eldams Road, Teynampet, Chennai-18 and finally they have dealed with Bright point INDIA Pvt
Ltd, Greams Road, Thousand Lights, Chennai 600 006. they have replaced my hand set with a
new N72 hand set whose I EMI number is 356295011410012.They have given me the exchange
note which is clearly having the original and the exchange hand set IEMI numbers.
Today I had the problem with the same N72 mobile. and I have been to nokia HCL
care center presented at Mount Road, Chennai and met Anand. M the floor manager who says that
he cannot provide any support as the I EMI number is changed but I clearly explained him that
the NOKIA people has changed this handser and I have got all the EXCHANGE Notice with me
and i have shown that also to them. But the Anand M the floor manager says that no support can
be provided you. He says that you should have got the replaced handset from us as u got it from
Bright point u can go there and ask for repair option. I told him that when i got the handset
replaced i was having 1 year national warranty wherein i can get repaired my handset anyplace but
he says that bring the old set with old IEMI number and he will support me or else he cannot, The
Flr Manager Anand M has got no patience towards customer. RUDE.Manerless Behaviour. I finally
said that i want to speak to some body else he intend told me to move out imm with was really
pathetic situation where in i paid money but no support with silly reasons. He says that HCL is no
more with Nokia and if yo need support he says that they need an approval mail from Nokia to
them stating that as the Exchange notice was there as a proof and this new nokia N72 is eligible
for replacement.
When i am asking him his email address where i can ask the nokia people to send youapproval letter
he asks me to login to
"http://nokia.hclinfinet.com/nokiacare" But i asked him that its a website he asks nokia people to type in suggestions so that he can see it .you can understand how irresponsible he is.
his telephone number is 044 2851 2568
I want somebody to help me in this issue
For any more information or clarification you can reach me at my mobile number @ 91-9841399499
The AMC period is actually from 10/04/07 till 07/04/09
1) Why cant some body take action on Anand for irresponsible behaviour, and being Rude towards customers
2) when i am showing him the exchange notice which clearly has old and new handset numbers why he is not accepting
3) why does he is telling me that if u want to replace u have to replace from them only.here when i first had a problem i went to them only they have taken 2 months and id didnot get resolve and how can i go to them again and wait for 2 more months
4) how can he ask me an approval mail to be sent to him from nokia people which is not a process of nokia
5) how can he give a website address instead of email address and when asked for the email address he says that he dont have one.
PLS Help ME i am Upset
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