Subject: Nokia N73 Music.
Purchased: 29th April
8th August
Dear Sir,
I write to you in regard to Nokia N73 Music version that I had purchased on 29th April from Expression Novelties Pvt Ltd.(Priority Dealer) 18, Sarat Bose Road. Kolkata 700020, India.
From the very first day since I have bought the phone, I have experienced problems. The phone stops responding and hangs almost every time I use it. When I returned it to the retailer, they said there was a virus without even examining it properly and they reloaded the Nokia software. The were unable to come up with an answer as to why they thought it was a virus and later pointed towards “Message waiting to be sent” icon and said, “that was the virus”. I was appalled by their lack of knowledge on the products they were selling!
When the problem re-occurred, the retailer was contacted again but they were rude and said they were not responsible for the phone that they have sold. We contacted the Nokia Priority Centre who reloaded the software also saying it was a virus. Interestingly, there was no data on the phone whatsoever and nothing was downloaded nor was it ever connected to internet or any other device.
The problem however continues to persist and no one related to Nokia seems to take responsibilities. I had bought the phone based on Nokia’s reputation but I am thoroughly disappointed and feel cheated and victimized by the course of events. I feel that the fault lies with this particular instrument itself and may need to be replaced.
I had written to the Nokia head office in India but nothing was done nor any action was taken to resolve this problem. I use the phone for my personal and especially business purposes. I am an educationist and I have already lost several clients, as they were unable to get in touch with me as the phone stopped working in the middle of the conversation.
1. I have sent my mobile to Nokia Care Centre several times.
2. They have reloaded the software five times, each time I lost my all my stored data.
3. I visited the Vodaphone headoffice to reload service provider’s software – at Nokia’s suggestion.
4. They have changed and put a new memory card
5. They have sent my phone to the Nokia headquarters and returned it after two weeks – the phone still hangs.
I have spent a great deal of time and money doing all of the above.
In spite of all these efforts, no one seems to want to rectify the problem or replace the set. The attitude is – “we have sold the phone and that is where Nokia’s responsibility ends”!
I thought that you may wish to know about my experiences and use your good offices to restore (this) customer’s satisfaction.
I look forward to hearing from you.
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