Sir,
Im AKASH AGARWAL from Hyderabad. I was facing some camera problem with my four months old nokia N73 music edition. The camera of the mobile did not work at times and the screen kept coming and going. I was facing this problem since a long time so I had submitted my handset at the nokia care at 6-3-883/5 Panjagutta, Hyderabad. I got the handset back on the same day but soon after few days I found the problem still persisting so I again submitted my handset at the same nokia care on the 31/12 and was given the delivery date of 07/01/08. On reaching the nokia care on the date of delivery I was told that my handset could not be repaired and will be swapped and was told to come on the 10/01/08 to collect the replaced handset. On reaching the nokia care on the promised date I was told that stock of the replacements has not yet come and was assured I will be given the replaced handset on 21/01/05. Getting tired by the false promises I tried filling a complain through nokia telephone helpline but was told that the job sheet no. given to me was not computerized and I must get the computerized no. from the same nokia care for filling a complain. On reaching the nokia care again I was not given the computerized job sheet no. but was promised in writing that I will receive my handset on 25/01/08. To my surprise I receive a call from the same nokia care on 24/01/08 saying that the stock still has not come and now I will receive my replaced handset on 31/01/08.sir I don’t have words to express my anger. You can very well understand my position right now. For the whole one month my handset is with nokia care and it is still with them. I never expected this kind of response from nokia. How many times do I visit nokia care leaving all my work? Kindly take the due action and reply as soon as possible.
AKASH AGARWAL (9966011815)
NOKIA N73music edition
IMEI No. 356406010725884
JOB SHEET No. 53261
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