Sir,
I bought a Nokia N81-3 2gb (IMEI:356994013809169) last year on 5th May. The phone worked completely fine till January but suddenly the Navi wheel stopped working after that. So i gave it to the Nokia Care Center (Cell Service, FF/1, Shivalik, opp. Bank of Baroda, Panchavati, Ambawadi, Ahmedabad, Gujarat. PH-07926442789) on 17th April, where they told me that the mobile will be sent to the company, because they can't solve the problem and also the mobile is under warranty. When the phone returned the issue wasn't solved properly i.e the Navi Wheel was working but not as it was working few months ago; but i was going out on vacation so i ignored the problem. The main problem started after 2-3 days, the phone stopped responding to any of the keys (except the power key) i.e. the alpha-numeric keys, slider keys, volume keys etc. and hanged. So as a precautionary measure i removed the battery and kept it in safe pouch and didn't turned on again until i showed it to the Nokia Care after 8-10 days. The guys at Nokia Care told me that they have to send the phone again to the company as the phone has some seal, which they have no authority to open it there. So again after few weeks the handset returned on 26th May but when i took it back home it again stopped functioning with the same issue. So i returned it back to the Nokia Care on the same day. And again the same procedure (i.e. sending the phone to the company) started. Frustrated from that, i mailed to Nokia on their website few times and called on the Nokia Careline (PH-30303838), they assured me that my handset will be completely fine and well serviced when it will return. The phone returned on 5th June and i received it on same day. But when i was just stepping out of the Nokia Care, the phone again stopped working (same issue as mentioned before). The technician at the Nokia Care apologised for the inconvenience and said that, "this time i will send the phone again to the company with my comments and this time your problem will be solved 100%". So after 6-7 days i mailed to Nokia and called on Nokia Careline. One of the guy named "Praveen" on Nokia careline told me that your handset is not with us in the company, you ask the Nokia Care center. So i called Nokia Care and they gave me another no. called repair no. or something like that, which was-RN36616 dated 6th June. So i called back again Nokia Careline on very next day; then the representative on Careline told me that your handset has been received with high priority and your issue will be solved, but i refused and asked for the handset replacement; she told me that my handset cannot be replaced. So i asked her that why i have to suffer for the problem that i have not done, she didn't replied and canceled the call. I tried again many times but it showed busy tone for about 2 hours. Now on Saturday 20th June the Nokia Care person called me to inform that my handset has arrived and he will keep the phone under observation on Monday and will call me after that. So on tuesday morning a guy named "Nirav" called me from the Nokia Care to inform me that my phone has still got that same problem and he is sending the phone again to the company.
Now my question is- Why should i have to suffer for the problem that i have not done?
Secondly- Why i can't have my mobile replaced or properly serviced? Is this the quality Nokia is providing nowadays to their old customers (as this is my 5th Nokia Phone)?
Thirdly- What if the same problem arises again after a month or two? Then they will burn a hole in my pocket with sky rocketing charges for servicing!!!
And it is clearly evident from the whole issue i have written that the Nokia company has tampered with the faultless parts of my mobile.
So sir, i would like to request you to therefore look into this matter and do something about the Nokia care employees, Nokia Careline employees, especially Nokia Company and at the same time, repair or replace my handset, so that i do not have any inconvenience in future.
Thanking you,
and awaiting for your reply.
Dhruv N. Gamit
Ph-9904904003, 9725555700
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