I have been an avid nokia user since past 8 years. I have used various nokia models ranging from nokia 3100, 3120, 3230, N95 and more latest being N81. However, my N81 experience has been horrific. Within 4 months of it’s purchase, I had to reinstall the software of the mobile from the nokia care centre, panvel. The nokia care officials while returning the mobile, damaged the keylock switch of my mobile and till date it is not working. After 8 months of the purchase, the keypad of my mobile is not working and there appears constant blinking of light from the navi-wheel of the mobile. Due to this, I am not able to dial any numbers and when I contacted nokia care, panvel, I was asked to shell out Rupees 2000 for correcting the problem even though my mobile was well under the warranty period.
I had purchased N81 after enjoying satisfactory performance from my N95 and other nokia models. But to my grave shock and dismay, my experience with this mobile is not worth the money I have spent on it and I regret that I have purchased N81. Also, the staff and officials of Nokia Care, Panvel are not well groomed and seem to lack adequate knowledge about mobile repairing and customer satisfaction.
I demand that my N81 must be repaired free of cost as it is still under the warranty period and highly educated technician be employed in nokia care, panvel who hold expertise in mobile repairing.
I further request that my complaint must be given sincere and kind attention by the authorities concerned and steps must be taken instantaneously to redress the grievances of your loyal customer. Immediate action will be highly appreciated.
PARAG MHATRE
Mobile:- (91) 9833738711
Address:- Mumbai, India
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