A bitter firsthand experience with Nokia N82...
Hey friends! Beware now Nokia is losing on its quality as well as after sales services. I brought my new N82 as such two months back but it actually remained with me only for maximum of two weeks and since then it’s with Nokia Care as it had started giving trouble just after one and a half weeks of purchase and that too just with basic and very careful usage of the handset and till date things are only in air, I am roaming week after week to Nokia Care for my handset but no progress.
Though they had passed my phone back after keeping it for a week's time claiming that all needed rectification has been done when I had deposited it for the first time but then I had to re-submit it the next day as the problem remained the same with handset, some virus had caught it so was getting switched on & off on its own.
And since then every time I call or visit Nokia Care they say it’s under inspection to check for the problem completely and finally after one month I get to know it’s out of repairable form so it would get a swap handset and to my utmost surprise I won’t even get a new packed handset which I should have, being my new handset giving trouble from the beginning, but I would be getting same model but not a packed one from their unit but even that commitment has not been met till date as every time I visit them after each week on the due date they claim to be running short of stock so it’s getting delayed.
Now I am waiting for the next due date which is going to be next week, hoping if I could get some value back in that handset for the twenty thousand rupees spent by me on Nokia N82.
Had been just one case I would have been Ok, but one more handset of Nokia, 6500 slider my aunty had, was giving some trouble from second month onwards and similarly got back to Nokia Care and just few days back she got a replacement of the same, a second hand used same model handset.
I used to be a big fan of Nokia and its products, was a loyal customer of Nokia from years, used to never make a try for any other brand but this experience was so bitter that I don't think I shall ever go in for Nokia again.
As such its a technical product which can come up with a problem but had they handled things well, I would have not turned so much against Nokia.
So, I would recommend please give some second thought if you intend to go for a Nokia handset purchase next time.
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