Dear Sir,
I and my family have been a Nokia customer from the last 9 years now and it has been a smooth journey. But the experience and services which I have got with my Nokia N82 are not very pleasant.
I bought this Nokia N82 phone on 31st may from your Nokia priority outlet in Jorhat. And after just 3 months it was having problems with the display. There used to be multiple lines on the display and I had to take the battery out or sometimes I had to remove the memory card. The problem would solve but only temporarily and because of this repeated removal of memory card the MMC cover of the phone also got broken.
Then I submitted my phone at Nokia Care centre at Gurgaon on 26th September. I got the phone back on 10th October and they told me that the display has been changed. I checked the phone and everything was fine. On 12th October I left for my job in Nagaland and after a few days the same Display problem resurfaced.
After some days I was not able to open the Messages option in my phone, the Bluetooth was not functioning, only one of the two Speakers was working and the phone was Hanging very frequently.
I again submitted my N82 in your Nokia Care centre in Jorhat on 2nd January and explained all the issues to your Customer Care executive. The Executive at first was not ready to accept the phone as the MMC cover was broken, and it took a lot of effort (and it includes speaking with one of your executives in Nokia Care, Guwahati) in explaining to them that the MMC cover got broken because I was forced to remove the memory card very frequently because of the display problem. Finally they accepted the phone but only after I gave them in writing that the MMC cover was missing at the time of submitting the phone to Nokia care. I was told that I will get my phone back within 25 days. The same day I had to purchase a new phone and I again went back to the same Nokia Priority Centre in Jorhat and bought a Nokia1650.
After 25 days I called at nokia Care Jorhat and they gave me 1 week’s time. I called after 1 week and they gave me another week’s time. I finally got a call from nokia care on 17th February. I went to Nokia Care, Jorhat on 18th Feb and checked my phone. The first thing I checked was messages and guess what!! The messages option was still not working. The Bluetooth also was not working and only one of the two speakers was working. The display seemed to be fine but I was not sure.
So sir after 1 and half months in Nokia care if the phone comes back with the same problems what should a customer like me assume. Also the contacts, previous call data and the photos were intact in the phone memory. This shows that the phone was not even restored to factory settings. When I asked these questions to your Nokia care Executive in Jorhat they had no answers. They spoke to their counterparts in Guwahati but the answers were not satisfactory.
Then I spoke with the Executive in Guwahati and he told me that if the Bluetooth and speaker are still not working then I had to submit the phone again. They will try to repair and if its not repairable it may be replaced but I had to bear the cost of the Broken MMC cover and it will take a minimum of 1 month’s time. I agreed for that and submitted the phone again on 18th February.
Sir I had already waited for almost 45 days and the results are zero. Now again they have given me 1 month’s time. I had spent 19, 500/- rupees on this phone and I am not getting the value for my money. And is it justifiable if I had to pay for the missing MMC cover which was broken due to the problems in the phone itself.
So it’s a humble request that you look into this matter and resolve it as early as possible.
I am giving you a few details:
Job Sheet No: 162343506/090102/13
IMEI: 358984012923721
Name of Nokia Care Executive at Jorhat: TAPAN
Thanks & Regards
Sourabh Pargal
09435092318
Golaghat, Assam
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