Dear Sir,
I purchased a mobile N-81 in a month of Sep-oct. It became unserviceable in the month of July it was deposited in your repair centre Indore vide Job sheet No. 755504867/090727/24 dtd:27/08/09.
Approximately after one and half month I got back a new Nokia mobile N-82 from your service centre as my defective piece was found irrepairable. Hardly I use for a week the replaced new set started giving trouble to me. Once again I deposited my mobile to your service centre by Job no.0755504867/091008/21 dtd:08/10/09. The service centre returned the same mobile after doing some repair and told to me that it is working ok now. Again, the repair of hand set, I found, was not satisfactory and its functional keys were still not operating fully well. Hence I once again deposited this for your service centre vide job sheet no 755504867/091103/11 dtd:3/11/09.The hand set is still with your service centre. Now, they are informing that the defective piece once again, is being replaced. But it is not so far handed over to me.
Please note that during last one year after my purchase of hand set from Nokia, it is laying with service centre it self for more then 4 to 5 months, without extending any warranty period.
In case the new set which is still not handed over to me becomes defective during my subsequent use as I experienced in last one year, will put me in great trouble.
In view of above you are requested to extend the warranty period suitable for 5 to 6 months so that Its operational applicability can be judged in next few months.
Thanking you,
A.K.AGRAWAL
JT.General Manager (ENGG-ELECT)
Airports Authority Of India
DABH, Airport
Indore
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