N95-1GSM MOBILE 0561881
NEW HAND SET DAMAGED ONE
DEAR SIR
I PURCHASED A NOKIA GSM MOBILE HANDSET MODEL NAME N95-1, PRODUCT CODE 0561881, ESN/IMEI NO.352026022552227 THROUGH MY KNOWN COMPANY FROM M/S 3GHUB, 231, KENDUA MAIN ROAD, KOLKATA-700084 ON 04/09 VIA BILL NO.3460.
THEY SEND PHONE TO ME DIRECTLY AT SILIGURI WITHOUT STARTING IT, WHEN I OPENED PACKET AND AFTER PROPER BATTERY CHARGING WHEN I STARTED THE MOBILE ON TAKING TWO SNAPS IT HANGUP, AFTER REPUTTING BATTERY AGAIN IT HANG ON DOING SIMPLE PHONING AND RECEIVING .I WENT NEXT DAY TO NOKIA CARE CENTRE AT SILIGURI, M/S SRI SWASTIK TRADERS, STATION FEEDER ROAD, SILIGURI (W.B.)PH;9933555777 THEY CHECKED AND ASKED TO SEE WHETHER CAN BE REPAIRED BY THEM OR NOT.AS THEY COULNOT REPAIR THEY TOOK IT FOR GETTING IT REPAIRED THROUGH KOLKATA VIA JOB SHEET NUMBER 375434038/080909/24 DATED09/08.
I DONOT KNOW STATUS OF MY PHONE, WHETHER I SHALL GET THIS REPAIRED PHONE OR NOT AND IF SO THEN WHEN? WHY A NEW HAND SET PURCHASED PAYING RS19, 300/-IS NOT REPLACED, WHY TO SELL IT BY REPAIRING WHEN AN UNUSED SET IS NOT WORKING?
PLEASE TELL ME MY POSITION, I PUT MY HUGH MONEY TO BUY SUCH HAND SET FROM A REPUTED COMPANY "NOKIA" AND EVEN SUCH COMPANY BEHAVES SO BAD WITH CUSTOMER THEN TO WHOM A CUSTOMER WILL TRUST.UNUSED NEW BRAND SET NOT WORKING AND COMPANY OR SEVICE CENTRE TAKING SO MUCH TIME FOR ANSWERING AND CUSTOMER IS N DILEMMA WHETHER HE WILL GET SET OR NOT? THINJ WHAT 'NOKIA' IS DOING, PLEASE HELP ME AND GIVE ME MY SET AS SOON AS POSSIBLE AND LET ME KNOW MY POSITION.I PUT MY MOEY BEFORE PUJA TO CELEBRATE YOUR DELAY ANF FAULTY CUSTMER RELATINSHIP HAS PUT ME IN DARK AND I SHALL NOT BE ABLE TO CELEBRATE PUJA AS I EXPECTED WITH MOBILE, PLEASE RETURN NEW SET BEFORE PUJA.
PLEASE HELP ME.
THANKING YOU!
YOURS FAITHFULLY
DR.D.R.NAKIPURIA
AMBIKA CHIKTSALYA
29, AGRASEN ROAD, KHALPARA
P.O.SILIGURI-734005
EMAIL;[email protected]
009832025685, 09434143550
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