23.09.08
Nokia Corporation
Dear Sir,
I have purchased the NOKIA N72, from a authorized mobile dealer Shop (A.G. Marketing, Shibpur, Howrah on 01-05 (their Bill No: 32-0N-08-09). My handset I.M.E.I. No: is 353089024830222
The said phone, after using only 4 months developed problems like - Hang problem, Music File not working, Database Corruption etc.
I have taken the phone to your authorized Service center at Kolkata,
at M/s. Infotel Services,
26/2, Hindustan Park, Near Hindustan Park Fire Brigade, Gariahat, Kolkata – 700029 Kolkata (South). West Bengal
Phone: 3365211915
Fax: 9231825029
E-mail: [email protected] on 18.09.2008 and the above service center has issued a job sheet no: 315343506/080918/19 dated 18.09.08, time 11:44 A.M they have noted all the requisite problems in their job-sheet and also noted the IMEI no of my handset and given me time for delivery on 19.09.2008.
On 19.09.08, I have gone to the service center personally and enquired and they could not give delivery on that date. Thereafter, with repetitive telephone to your call center and the service center, no one gave me any firm date of delivery.
Ultimately, today (22.09.08), I have gone to the service center at 10:15 in the morning and presented the job sheet for delivery of the handset. They have produced me a different handset bearing No: I.M.E.I. 356295015457795. The set is much old and altogether discolored and wornout.
Promptly, I refused to take delivery of the same, but your people has told that the handset which I have submitted was not repairable and hence could be replaced by this old service handset. They also threatened that if I do not take delivery of the same, they will not be able to deliver me the original handset.
I have under compulsion taken delivery of the same and ask copies of the job sheet which they have refused to give. On persuasion, I got a Xerox copy of the job sheet and I have signed the sheet but with comments “subject to verification” and replacement of another set in place of my original one.
The said replaced set, is complete worthless set and full of the earlier vices (getting hang again and not working). Being frustrated, I have telephoned your customer care, 1800-425-3388 and talked to your customer care executive “Ms. Krishna”, who has taken a note of it and advised me to again approach the service center for repair.
Now as a consumer I feel that:
1. There is no iota of doubt that you are completely negligent in service.
2. Your authorized service center befooling the customers without taking any repairing jobs.
3. That your service center has replaced my 4 month old set by another worn-out set and compelled me to accept the same which is purported to be an untrustworthy act beyond your authority and jurisdiction.
4. The above-replaced set is also not working. It is another deceitful act.
5. My valuable time is wasted for approach and repetitive approach to your service center.
6. I completely make you people responsible for all this harassment. I want to get back my original handset bearing original IMEI duly repaired or a new handset or refund back of money towards the cost of my hand set for Rs. 7625/-.
Anirban Chakrabarty
1/1, Carry Road
Chatterjeehat.
Howrah-711104
West Bengal. India
Mobile No:
09831640588, 09830043004
0 comments