Dear Sir / Madam,
I travelled on the night of 22nd November to PUNE from HYDERABAD using OMER TRAVELS (Vehicle no. AP04V4965). I alighted the above bus at Ameerpet area, after an assurance that a seat would be provided in the CABIN area, as I didnot have the reservation, I was asked to pay the money (Rs. 500/-) & I asked for a ticket. Finally, I was provided a receipt no. 536 / 22.11. issued by Sri Datta Sri Tours & Travels, KPHB Colony, Travels Road, Hyderabad - 72.
The night journey was a horror, as I was made to sit on the bonnet, next to the driver. There were umpteen number of unscheduled halts to pick up unsuspecting hapless passengers, only to be dumped in the cabin area. The fares were negotiated & no tickets issued to the unreserved travellers.
Finally, at around 0530Hrs on 23rd Morning of i got a seat in front of the door, as four passengers got down from the bus.
Driver was kind enough to drop me at Aundh, before proceeding towards Mumbai.
The person responsible for clearing the bus to proceed; at the exit point from Hyderabad, recorded the number of passengers as 46.
It appears to be a daily routine in all the PRIVATE run buses.
The OWNERS of the TRAVEL AGENCY are aware of such happenings & continue to turn a blind eye. I spoke to Customer Care
Center: 09324524715, tried 040-24654833, 24731187 (both numbers appeared at the rear side of BUS) & finally to no. 9703191646.
WHO WILL CARE FOR THE HAPLESS PASSENGERS?
HVP Urs
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