From,
Mrs. Anuradha. S
(Rtd) Section Officer,
Tamilnadu Secretariat,
No 5, Arulneri Nagar Extn,
Sembakkam, Selaiyur,
Chennai – 600073.
Ph – 044-22281069
To,
The Marketing Manager,
MIRC Electronics Ltd,
ONIDA House,
G-1, MIDC Mahakali Caves Road,
Andheri (East),
Mumbai – 400093.
Sir,
In continuation to my e-mail Dt 06.01. I would like to inform you that your P.R.O from Nungambakkam office contacted me over phone on 08.01.2009 and told me that she has received the e-mail from your office and will be delivering the T.V on 09.01.2008 between 10 Am to 12 Pm, since board has been received from Bombay on the same day. But today your serviceman rang up and told that the T.V is ready and insisted me to pay half the cost of the board i, e Rs 3, 000/- since I come under the AMC scheme.
Earlier, when I contacted your Nungambakkam office about the coverage under the AMC scheme they misguided me that LOT means the board. So I agreed to pay half of the amount Rs 3, 000/- which they demanded. But it is inferred that in your AMC scheme agreement that repairs will be undertaken except P&T, Yoke and LOT (Which is a separate part) and main board does not come under the exception clause which is now confirmed by the your staff.
Even after 25 days from the date of my first complaint made on 15.12. your company has not returned the T.V duely repaired even after your instructions. But I regret to say that if the T.V has not been delivered by 3 Days. I am forced to file a suit in the consumer court for a claim of Rs 20, 000/- for the abnormal delay and mental stress and inconvenience at my old age caused by your company.
Expecting an early remedy,
Thanks & Regards,
Anuradha. S
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